Most SAFARI packages tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details.
When a reservation is cancelled the same day it was booked, funds for the SAFARI packages portion are not collected. Any pending charges you may have seen would have been a "pending hold" for verification. These funds will return to your available credit and will not reflect as a refund. This process normally takes from 3 - 7 business days, depending on your banking institutions procedures.
The insured party should contact Seven Corners toll free number x-xxx-xxx-xxxx. Be prepared with dates of travel, ticket numbers, passenger’s names and details of the reason for the claim including medical documentation if applicable.